Shipping policy

Shipping

SAVI Place is a marketplace: every item is shipped directly to you by the independent vendor who makes or stocks it. Each vendor sets their own shipping rates and methods, which are shown at checkout before you pay.

Where we ship

We currently ship within the United States only.

Processing and delivery

Processing times vary by vendor, and made-to-order or handmade items can take longer — where that's the case, it's noted on the product page. You'll receive a confirmation email with tracking as soon as your item ships.

Orders with items from multiple vendors

Items from different vendors ship separately, arrive separately, and have separate tracking numbers. You'll get a shipping confirmation for each parcel — nothing is missing from your order.

Lost, delayed, or damaged shipments

If your package is significantly delayed or arrives damaged, contact the vendor using the contact information on your receipt. If the vendor doesn't respond within 2 business days, email hello@saviplace.com and we'll step in.

If tracking never shows your package as delivered and it is lost in transit, the vendor will issue you a full refund (including any shipping charges paid) or ship a replacement at no charge, at your preference.

If tracking shows your package was delivered to the address you provided at checkout but you can't find it, please check with household members and neighbors and contact the carrier to open an investigation. In that case neither the vendor nor SAVI Place is obligated to issue a refund.

Address accuracy

Please double-check your address at checkout. Parcels can't be rerouted once shipped, and orders sent to an incorrect address may not be recoverable. The vendor bears the risk of loss until carrier tracking shows your package as delivered; title passes to you upon delivery.