Returns & Refunds

Return windows and conditions vary by brand. Some vendors accept change-of-mind returns for 30 days or more; others may offer shorter windows or accept only items that arrive damaged or not as described. The applicable return policy is displayed on each product page — please review it before purchasing.

If your order contains products from multiple vendors, each item is covered by its own vendor's policy.

No matter the vendor's policy: if your item arrives damaged or defective, is materially different from its description, or contains undisclosed fibers, you are entitled to return it for a full refund — including your original shipping charges — and the vendor covers the return shipping.

For health and safety reasons, personal care products are non-refundable and not eligible for return under any circumstances. Please review these listings carefully before purchasing.

1. Contact the vendor directly using the contact information on your receipt or order confirmation, with your order number and the item(s) you'd like to return.
2. The vendor will confirm eligibility under their return policy and send you their return instructions.
3. Ship the item back following those instructions. Keep your proof of postage.

If a vendor doesn't respond within 2 business days, contact hello@saviplace.com and we'll step in.

Refunds are issued to your original payment method once the vendor receives and inspects the return. Bank processing typically takes 5–10 business days after the refund is issued.

Return shipping on change-of-mind returns is the customer's responsibility, unless the vendor's stated policy provides otherwise. We recommend using a tracked shipping method and keeping your proof of postage.

If your item arrived damaged or defective, or isn't what was described, the vendor covers return shipping and refunds you in full, including your original shipping charges.